You may remember that I purchased a G4 Mac mini last year. Well I have had nothing but trouble with it. It started off innocent enough when every now and then the colour wheel would pop up and the machine will slow to a crawl, cue various hard reboots.

Eventually the machine had had enough and it finally packed in. Still being under warranty, I took it to the Apple store to be repaired.  One hard drive replacement later and a couple of weeks of time, I had my Mac back. Happy days I hear you exclaim, all sorted, well not quite....

As the hard drive had packed in completely I had lost all my data, everything I had on it for the past eight months.  I decided that now the hard drive was being replaced that it would be the perfect time to upgrade to Leopard, the brand spanky new OS from Apple. I installed the OS and all was going fine and dandy....for a week, then I was getting kernel panics, the system was slowing down again and every now and then the hard drive was not being recognised.

Back to the Apple store you piece of shit.

Another two weeks in being repaired, a logic board later and a happy soul I was to have my computer back.... For one day! I felt like throwing the machine out the window, I tried to reassure my self that the horrible grinding sound coming from the computer was it taking a little time to warm up but with no luck it booting up, back to the Apple store. If your thinking a pattern is forming here then you would be right.

It turned out the hard drive had packed in again, this time I was thoroughly pissed off and I wanted it replaced. I took it back to the Apple store and they said fair enough but you will have to call Apple, So I did and I have to tell you I have heard a lot of bad stories about Apple’s customer service but they did everything they could to help me out.

Apple replaced my old G4 Mac mini with a brand new intel Mac, I am pleased as punch and I can’t speak highly enough of the service that I got from both the Apple customer service reps that I spoke too. My new machine came yesterday and I am finally glad to have a computer that is working, I also got the new mac keyboard just as a little treat ;-)

Hopefully everything should go as planned (I wont mention the older keyboard and the missing cord from the last machine) but I would like to take the opportunity to thank Apple for great customer service and and happy little intel Mac.